This Return Policy ("Policy") applies to all purchases from us, unless stated otherwise.

 

1. CUSTOMER SATISFACTION IS OUR PRIORITY

At OMNI Electronics Australia, customer satisfaction is our top priority. We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law and the terms outlined in this Policy. Any benefits specified in this Policy may apply in addition to consumer rights under the Australian Consumer Law. Please read this Policy before making a purchase to understand your rights and what to expect in the event you are not satisfied with your purchase.

2. AUSTRALIAN CONSUMER LAW

(a) Under the Australian Consumer Law: Our goods and services come with guarantees that cannot be excluded. For major failures with the service, you are entitled to cancel your service contract and receive a refund or compensation. You are also entitled to choose a refund or replacement for major failures with goods. If a failure does not amount to a major failure, you are entitled to have the failure rectified, or if not done, receive a refund for the goods. (b) We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law. (c) The Australian Consumer Law provides Consumer Guarantees protecting consumers when buying products and services. (d) If the Australian Consumer Law applies, it prevails over any inconsistency between this Policy and the Australian Consumer Law.

(e) Further information about the Australian Consumer Law and Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission. (f) If a product or service has a major failure, you may be entitled to a replacement, refund, or compensation. (g) If a product or service has a failure not amounting to a major failure, you may still be entitled to have the goods repaired or replaced.

3. CHANGE OF MIND / REFUND POLICY

We offer a refund/exchange if you change your mind within 10 days of purchase or if the product doesn't meet your expectations. A 20% restocking fee applies upon a refund/exchange request. Products must be returned in brand-new condition as received.

4. PRODUCTS DAMAGED DURING DELIVERY

In the event a product is damaged during delivery: (a) Contact us as soon as possible. (b) Return any damaged product in the condition received, along with packaging and other items. (c) We will organize to repair, replace, or provide a refund if you contact us within 14 days of receiving the product. (d) OMNI Electronics will cover shipping costs if deemed faulty.

5. EXCEPTIONS

We may refuse to provide a repair, replacement, or refund if: (a) You misused the product causing the problem. (b) You were aware of the problem(s) before purchase. (c) Services were requested against our advice, or you were unclear about your request. (d) Other exceptions under the Australian Consumer Law apply.

6. SHIPPING COSTS FOR RETURNS

(a) If a product fails to meet Consumer Guarantees, we cover shipping costs for the Returned Product and any replacement. (b) If the Returned Product is easily returned, you are responsible for return shipping, reimbursed if eligible for a repair, replacement, or refund. (c) If the Returned Product is too large or difficult to return, we will organize and cover shipping or collection at our cost. (d) If we cover costs but the product is ineligible, you'll pay inspection, postage, shipping, transportation, or collection costs. (e) Change of mind returns incur a 20% restocking fee, and customers pay return shipping via courier.

7. PRODUCTS CONTAINING YOUR DATA

Returned products may contain data. We recommend backing up data to avoid loss, removing sensitive data, as repair or replacement may result in data loss. We are not responsible for data lost during repair or replacement.

8. ASSISTANCE FROM MANUFACTURERS

(a) Manufacturers may provide assistance in resolving issues more quickly. (b) Manufacturers may offer warranties beyond Consumer Guarantees. Contacting the manufacturer is optional.

9. RESPONSE TIME

We aim to process repair, replacement, or refund requests within 30 days of receipt.

10. HOW TO RETURN PRODUCTS

(a) Contact us using the details at the end of this Policy. (b) Refunds are processed in the original form of purchase, unless otherwise determined. (c) Provide proof of purchase for eligibility. (d) Government-issued identification may be required. (e) We will confirm the address to send it through to to successful complete a return.

11. CONTACT US

For inquiries about this Policy or refund, repairs, or replacements, contact us at: support@omnielectronics.com.au