This Refund Policy ("Policy") is applicable to all purchases from OMNI Electronics Australia, unless otherwise specified.
1. CUSTOMER SATISFACTION IS OUR PRIORITY
At OMNI Electronics Australia, customer satisfaction is our top priority. We provide refunds, repairs, and replacements in accordance with the Australian Consumer Law, outlined in this Policy. These benefits may supplement consumer rights under the Australian Consumer Law. It is essential to read and understand this Policy before making a purchase to be aware of your rights and what to expect in case you are not satisfied with your purchase.
2. AUSTRALIAN CONSUMER LAW
(a) Under the Australian Consumer Law: Our goods and services come with guarantees that cannot be excluded. For major service failures, you are entitled to cancel your service contract and receive a refund for the unused portion or compensation for its reduced value. For major failures with goods, you can choose a refund or replacement. If the failure does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. (b) Refunds, repairs, and replacements are offered in compliance with the Australian Consumer Law. (c) Consumer Guarantees protect consumers when purchasing products and services. (d) If the Australian Consumer Law applies, Consumer Guarantees take precedence over this Policy in case of any inconsistency. (e) For more information on the Australian Consumer Law and Consumer Guarantees, refer to the Australian Competition and Consumer Commission website. (f) In the event of a major failure, you may be entitled to a replacement, refund, or compensation for foreseeable loss or damage. (g) If a failure does not amount to a major failure, you may still be entitled to have the goods repaired or replaced.
3. CHANGE OF MIND / REFUND POLICY
We offer a refund or exchange within 10 days of purchase if you change your mind or if the product does not meet your expectations. A 20% restocking fee will be charged for refund/exchange requests, and the products must be returned in brand-new condition.
4. PRODUCTS DAMAGED DURING DELIVERY
(a) If a product is damaged during delivery, contact us promptly. (b) Return any damaged product in its received condition, including packaging. (c) We will arrange for repair, replacement, or provide a refund if you notify us within 14 days of receiving the damaged product. (d) OMNI Electronics Australia covers shipping costs for faulty products.
5. EXCEPTIONS
We may refuse repair, replacement, or refund if: (a) You misuse the product causing the issue. (b) You were aware of the problem(s) before purchasing. (c) You requested a service or alterations against our advice. (d) Other exceptions specified under the Australian Consumer Law apply.
6. SHIPPING COSTS FOR RETURNS
(a) If a product fails Consumer Guarantees, we cover shipping costs for returns and replacements. (b) For easily returnable products, you are responsible for return shipping. (c) For larger products, we will organize and cover postage, shipping, or collection costs. (d) If a returned product is ineligible for repair, replacement, or refund, you bear associated costs. (e) Change of mind returns incur a 20% restocking fee, and customers cover return shipping.
7. PRODUCTS CONTAINING YOUR DATA
Products returned may contain data. Backup data to avoid loss, as we are not responsible for data lost during repair or replacement.
8. ASSISTANCE FROM MANUFACTURERS
(a) Manufacturers may assist with their products and provide additional warranties. (b) You are not obligated to contact the manufacturer directly but may choose to do so.
9. RESPONSE TIME
We aim to process repair, replacement, or refund requests within 30 days.
10. HOW TO RETURN PRODUCTS
(a) Contact us to discuss a return. (b) Refunds will be issued in the original form of purchase. (c) Provide proof of purchase for eligibility. (d) Government-issued identification may be required. (e) We will advise you of the address you must return it to.
11. CONTACT US
For inquiries regarding this Policy or anything in relation to refunds, repairs, and replacements
Contact us at support@omnielectronics.com.au
12. SHIPPING ISSUES
OMNI Electronics Australia is not responsible for delays or interruptions caused by the carrier service used. We will provide assistance until the order/items arrive. If items do not arrive within 30 business days, Australia Post considers them lost, and OMNI Electronics will refund the total amount spent, reimbursing the customer.